topic Re: EE app not working in EE app and website

EE app not working

sammileah — Wed, 24 May 2023 12:35:47 GMT

I have trouble logging into My EE app. A message comes up saying that I may need "to link mobile and broadband products to My EE account." I click the link and sign in browser, but I can't find where I can link what is suggested. I have broadband with BT, and so I get discounted mobile data with EE.

Is anyone able to advise? Please? I'm on an Android.

Thanks in advance.

Re: EE app not working

XRaySpeX — Wed, 24 May 2023 12:51:41 GMT

You've have logged in OK to your MyEE as you've been able to post here. What are you wanting to do by logging in? Buy something? Do you have a product with EE?

Re: EE app not working

sammileah — Thu, 25 May 2023 06:29:22 GMT

Thanks for your reply. I don't want any product. The EE app that I have downloaded on my Android, when I tap it to get in, nothing happens, which is then pointless having the app wasting internal space. And I then have to log in via browser.

Re: EE app not working

James_B — Thu, 25 May 2023 06:44:42 GMT

Hi @sammileah,

Which product do you have with EE?

James

Re: EE app not working

taranom1 — Mon, 19 Jun 2023 07:37:57 GMT

Where is my ee app

Re: EE app not working

Katie_B — Mon, 19 Jun 2023 07:40:07 GMT

Hello @taranom1.

Have you downloaded the app from the Apple/Google play store?

Katie