topic App logging out on my iPhone 14 in EE app and website

App logging out on my iPhone 14

Andy156 — Sun, 21 May 2023 08:26:34 GMT

Since upgrading to an iPhone 14 every time I open the EE app I find it has logged out without me doing that and I have to go to the log in process - password, etc etc. Very frustrating. What am I doing wrong?

Re: App logging out on my iPhone 14

Chris_B — Sun, 21 May 2023 09:20:52 GMT

@Andy156 If you open Settings>Face ID and Passcode>( enter your phone passcode) other apps is the my EE app enabled to use Face ID ?

Re: App logging out on my iPhone 14

Andy156 — Tue, 23 May 2023 06:47:53 GMT

Hi Chris Face ID was set as you say and every time I was having to log into the app I was prompted again to authorise Face ID.
However when I opened the app last night, and had to log in again, I had a message appear saying the app needed further setting changes to ensure the app worked correctly. Although I didn’t need to do anything or go to settings and the message disappeared when I logged into the app this morning Face ID worked and I am hopeful at the moment the issue may have been solved 🤞. Will keep my eye on how it operates going forward.

Re: App logging out on my iPhone 14

Leanne_T — Tue, 23 May 2023 06:49:43 GMT

Hi @Andy156

Thanks for coming back and letting us know.

Fingers crossed this is now sorted for you 🙂

Leanne.