topic Re: Set a PIN in app in EE app and website

Set a PIN in app

bakernotbarker — Sat, 20 May 2023 08:05:03 GMT

Every time I log into the app it asks me to set a new PIN and reconfirm it. Shouldn’t it just be there for me to enter once?

Re: Set a PIN in app

EssexBoyEE — Sat, 20 May 2023 08:27:03 GMT

Its a Device Pin, so after Installing the App it will ask you to input a Pin, then confirm the Pin, once done, that is the same Pin Number you use every time you want to access the App on that particular Device.

Re: Set a PIN in app

Chris_B — Sat, 20 May 2023 08:29:59 GMT

@bakernotbarker If this is every time you open the app it’s because you log out of the app just close the app and it’ll then only use face/touch ID if you have set this up. Login out will alway require you to setup a pin.

Re: Set a PIN in app

bakernotbarker — Sat, 20 May 2023 10:24:42 GMT

Yes, done that several times now. It lets me in but I’m not sure why it keeps asking me to set it up and reconfirm as though it’s the first time.

Re: Set a PIN in app

bakernotbarker — Sat, 20 May 2023 10:26:02 GMT

Haven’t been aware of logging out but will watch for that next time. Thanks.

Re: Set a PIN in app

Leanne_T — Sat, 20 May 2023 10:45:04 GMT

Hi @bakernotbarker

Let us know if the same happens if you don't log out of the app.

Leanne 🙂

Re: Set a PIN in app

bakernotbarker — Sun, 21 May 2023 13:14:57 GMT

Still happens every single time. I have to set a PIN, reconfirm it, then set up Face ID before I can do anything else.

Re: Set a PIN in app

Leanne_T — Sun, 21 May 2023 13:38:26 GMT

Thanks @bakernotbarker

Have you tried deleting and reinstalling the app?

Leanne 🙂

Re: Set a PIN in app

bakernotbarker — Sun, 21 May 2023 19:53:24 GMT

That seems to have fixed it. Many thanks.

Re: Set a PIN in app

Uday4270 — Mon, 14 Aug 2023 01:08:53 GMT

I’m forget my pin can you tal me

Re: Set a PIN in app

Katie_B — Mon, 14 Aug 2023 06:49:20 GMT

Hi @Uday4270.

If you are not sure on your PIN please give us a call on 150 and our customer care team will be able to help further.

Katie

Re: Set a PIN in app

krystoooo10 — Thu, 12 Oct 2023 17:03:12 GMT

Hi im dont have Pin for app

Re: Set a PIN in app

Katie_B — Thu, 12 Oct 2023 17:33:53 GMT

Hello @krystoooo10.

Welcome to the community.

Are you looking to set up a PIN?

Is this a PIN to access your EE account?

Speak soon,

Katie

Re: Set a PIN in app

krystoooo10 — Fri, 13 Oct 2023 09:05:36 GMT

Yes , I don't remember my app PIN. 4 digit

Re: Set a PIN in app

Katie_B — Fri, 13 Oct 2023 09:12:05 GMT

If you have forgot your PIN please give our customer care team a call on 150 they will be happy to help reset this for you. @krystoooo10.

Katie

Re: Set a PIN in app

Wendy1221 — Fri, 14 Feb 2025 15:55:20 GMT

What if I’ve forgotten the pin

Re: Set a PIN in app

Peter_W — Fri, 14 Feb 2025 18:41:44 GMT

Hey there @Wendy1221, thanks for reaching out to us here on the Community 😊

If you're referring to the PIN you use to log in to the EE App, you have three attempts at this, and if you fail three times you'll be prompted to log in with your full email address and password.

Once you've logged in successfully, you can then choose a new PIN and also enable fingerprint or Face ID when available too.

Peter

Re: Set a PIN in app

Chris_B — Sat, 15 Feb 2025 08:45:01 GMT

@Wendy1221 To get around this just delete the app and redownload it and setup from scratch.