topic Re: Insurance claims in EE app and website

Insurance claims

Binnie187 — Fri, 19 May 2023 23:54:36 GMT

Why can’t they be made from the app!…

why is so hard to find out any information on or about insurance, take my money for yrs an yrs not to claim an when I possibly need to I can’t because your closed or I’ve no phone so borrow a mates log in an no can’t claim block do anything on the app!.. oh but wait it 2am an your closed!… perfect EE just great work!..

order EarPods an ps5 an upgrade, but not a new phone for a contact I could have signed 2/4 months ago 🤷‍♂️🤦🏻‍♂️

try an do better please EE FROM a 10/12 year customer

Re: Insurance claims

Leanne_T — Sat, 20 May 2023 06:24:46 GMT

Hi @Binnie187

Thanks for coming to the community.

You can find ways to make an insurance claim in our How do I make an insurance claim? Help page.

If the device has been lost or stolen you would need to contact us to let the team know, they are open 24 hours a day 7 days a week.

Leanne.

Re: Insurance claims

Chris_B — Sat, 20 May 2023 07:55:54 GMT

@Binnie187 Do you work 24 hours a day ? And why not read your insurance documents that got sent to you so you’ll know how to make an insurance claim.