topic Re: Topup not working on 2nd product in EE app and website

Topup not working on 2nd product

AndrewN1 — Thu, 18 May 2023 09:05:26 GMT

I have 2 mobile phone products. On the app I select the 2nd product and select top-up. However the top-up screen defaults to the first product. So no way to top-up the 2nd product. This has worked fine for years. I am thinking this is a bug? Any ideas?

Re: Topup not working on 2nd product

XRaySpeX — Thu, 18 May 2023 10:38:05 GMT

In your online MyEE from the Menu click on the "Switch A/c" drop-down & cycle thro' the a/c nos. until you find the 1 you want, where you can confirm the mobile no. you want from A/c Settings > Manage Numbers.

Re: Topup not working on 2nd product

AndrewN1 — Thu, 18 May 2023 14:51:45 GMT

When my iPhone is in Portrait mode the menu icon does not show. I turn the phone to landscape mode the menu item appears. I have now topped up in landscape mode. Success

Re: Topup not working on 2nd product

XRaySpeX — Thu, 18 May 2023 14:59:05 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Topup not working on 2nd product

Poleaxe — Fri, 22 Sep 2023 08:14:16 GMT

This doesn’t seem to work on the iPhone app. I select the appropriate device and select top up next to it. It then goes to a website but another device phone number is displayed.

it always worked fine until the last update.

Re: Topup not working on 2nd product

James_B — Fri, 22 Sep 2023 12:11:57 GMT

Hi @Poleaxe,

Welcome to the EE Community. 🙂

Do you see the same problem with My EE online?

James

Re: Topup not working on 2nd product

Poleaxe — Fri, 22 Sep 2023 16:17:31 GMT

No. It seems to work with the web based view. It’s the app when it ‘hands over’ to the web based section.

Re: Topup not working on 2nd product

XRaySpeX — Fri, 22 Sep 2023 16:20:41 GMT

Well, @Poleaxe , I did say use the online MyEE, not the app.