topic Re: EE Perks - Unable to login in EE app and website

EE Perks - Unable to login

ChetzB — Mon, 08 May 2023 14:29:47 GMT

Hi, I'm trying to login to my EE Perks account after receiving confirmation earlier today that the account is ready to use.

When I tried to log in, it say my username/password was incorrect. I went ahead and reset my credentials using the "Forgot Login" option and received the "Your password has been updated successfully" prompt. But when I go back to log in, I'm presented with the same message saying my username/password was incorrect. I've done this a couple times now and I'm unable to login to my perks account.

Re: EE Perks - Unable to login

Katie_B — Tue, 09 May 2023 08:08:23 GMT

Hello @ChetzB.

Since your post yesterday afternoon have you been able to successfully log in?

Katie

Re: EE Perks - Unable to login

ChetzB — Tue, 09 May 2023 18:04:52 GMT

Hi @Katie_B,

I haven't been able to log in since yesterday. I've tried just now and I'm still getting issues: "The login details supplied are invalid". They are not invalid as I've used a password manager to generate and save the password after resetting it multiple times.

Re: EE Perks - Unable to login

Katie_B — Wed, 10 May 2023 07:07:05 GMT

Hi @ChetzB.

Thanks for getting back to me.

I have sent you a private message for more information.

Katie

Re: EE Perks - Unable to login

ChetzB — Tue, 16 May 2023 19:22:41 GMT

@Katie_B,

My account was successfully deleted.

I've gone through the registration process again as per your instructions.

I'm still unable to login to my EE Perks once the account was approved.

Why is this a seemingly difficult thing to get resolved?

Re: EE Perks - Unable to login

Leanne_T — Wed, 17 May 2023 06:45:32 GMT

Hi @ChetzB

Thanks for coming back to us.

What happens when you log in?

Did you register using the work email?

Leanne 🙂

Re: EE Perks - Unable to login

ChetzB — Wed, 17 May 2023 06:48:24 GMT

Hi @Leanne_T,

I get the same issue that I've reported in the original post.

I'm using my personal email as I do not wish to use my work email. I've uploaded a photo of my ID which goes through the whole approval stage and says that my account is active. When I go to login, even with validating the account, the error I get says the username or password is wrong, which it's not as I've entered it I twice during account creation.

Re: EE Perks - Unable to login

Leanne_T — Wed, 17 May 2023 06:50:22 GMT

Thanks @ChetzB

Did you leave the work email empty when registering?

When was the account approved?

Leanne.

Re: EE Perks - Unable to login

ChetzB — Wed, 17 May 2023 07:08:44 GMT

Hi @Leanne_T,

Yes, I left the work email field empty so that I could use my ID through the photo upload.

Originally it was Monday 8th May 15:16. The recent approval after the account was deleted was Monday 15th May 16:17.

Re: EE Perks - Unable to login

Leanne_T — Wed, 17 May 2023 07:12:21 GMT

Thanks @ChetzB

Could you try logging into the perk portal in a new web browser and using this link here.

Does the same happen?

Leanne,

Re: EE Perks - Unable to login

ChetzB — Wed, 17 May 2023 07:27:00 GMT

Hi @Leanne_T,

I'm using my phone (Android) and the Edge browser and get the same error.

Where I normally try this on my computer, I'm using FireFox on Windows 11.

Re: EE Perks - Unable to login

Leanne_T — Wed, 17 May 2023 07:43:22 GMT

Thanks very much for trying @ChetzB

I have sent you a private message for more details.

Leanne 🙂

Re: EE Perks - Unable to login

Vodrey21 — Tue, 20 Aug 2024 13:43:05 GMT

Hi,

i need help as its not allowing me to log in for my EE perks. Im always having this message.

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

I've tried to reset my password which its allowed me to and again its saying the same thing.

Re: EE Perks - Unable to login

Leanne_T — Tue, 20 Aug 2024 15:50:35 GMT

Hi there @Vodrey21

Thanks for coming here 🙂

I have sent you a private message for some extra details.

Speak soon.

Leanne.