topic Re: Unable to Upgrade in EE app and website

Unable to Upgrade

rebecca071 — Mon, 15 May 2023 22:41:05 GMT

My Iphone contract ended 2 years ago, I am looking to upgrade my phone however, when I look at the my EE section, it says in red that I am unable to upgrade at the moment. What does this mean?

I am going on holiday in 4 weeks and looking to upgrade before this time.

Thanks for your help in advance.

Re: Unable to Upgrade

Leanne_T — Tue, 16 May 2023 06:38:26 GMT

Hi @rebecca071

Thanks for coming to the community.

Can you text UP to 150 and let me know the reply?

Are you using the My EE app or My EE account online to look at upgrades?

Leanne 🙂

Re: Unable to Upgrade

rebecca071 — Tue, 16 May 2023 10:54:39 GMT

I am looking at My EE account online to look at upgrades. I had a look a few weeks ago and this message didn't pop up?

I have just texted 150 as you requested and the reply says "Great news: you're ready to upgrade". However, this is not the message that appears on my account?

Re: Unable to Upgrade

Leanne_T — Tue, 16 May 2023 11:51:13 GMT

Thanks @rebecca071

In this case, please call us on 150 and the team will get this looked into for you.

Leanne 🙂