topic Re: Phone number coming up as user not bill payer in EE app and website

Phone number coming up as user not bill payer

Harry933 — Sat, 13 May 2023 21:05:38 GMT

Been trying to upgrade but phone coming up user not bill payer and can not change it ?

Re: Phone number coming up as user not bill payer

Chris_B — Sat, 13 May 2023 21:09:49 GMT

@Harry933 You change this via your online account not via the EE app.
You can change this setting in your online account settings. Menu - Account settings -manage numbers

Re: Phone number coming up as user not bill payer

DSC12 — Mon, 22 May 2023 14:00:51 GMT

Manage numbers only allows me to delete number not change the bill payer. Any other way you can think of?

Re: Phone number coming up as user not bill payer

Christopher_G — Mon, 22 May 2023 15:59:17 GMT

Hi @DSC12

It should allow you to do it in there. If it doesn't, I would suggest speaking to our Mobile Care team so they can update it for you.

Chris

Re: Phone number coming up as user not bill payer

AliceSmith100 — Thu, 18 Jan 2024 22:27:37 GMT

No you cannot do this yourself. It is set up by EE!

I contacted EE by phone to get it sorted. Was told the issue would be resolved in 24 hours, but it is NOT resolved!

Now what?

Re: Phone number coming up as user not bill payer

Christopher_G — Fri, 19 Jan 2024 07:50:46 GMT

Hi @AliceSmith100
Welcome to the community.

When you go to the Manage Numbers section of your EE Online account, does it show that you're the bill payer? I've linked it to take you straight there.

Chris