topic Re: Additional line in EE app and website

Additional line

Boldy50 — Mon, 08 May 2023 16:46:10 GMT

Can anyone on here help me, EE couldn't sort this out I am the account holder and have my son on my account but I can't see his info is data used etc because I wanted to send him some of mine due to when we had no home broadband we were just using our phones data.

Re: Additional line

Chris_B — Mon, 08 May 2023 16:57:47 GMT

@Boldy50 Click your name/number on your account and you can then select the other tariffs on your account.

Re: Additional line

Boldy50 — Mon, 08 May 2023 17:13:25 GMT

No it doesn't this is the issue I'm having I spoke with EE uninstalled, reinstalled logged out logged in never did anything for what it's worth the contract is up in 4 months ish so maybe a sign to move on after this time. EE can't seem to deal with technical issues

Re: Additional line

James_B — Tue, 09 May 2023 08:36:00 GMT

Hi @Boldy50,

Have you added your Son's number to your My EE account?

James

Re: Additional line

Boldy50 — Tue, 09 May 2023 09:08:42 GMT

Good morning James I added him to my account at the same time as my own, I was able to see his account but about 2/3 months back his details disappeared I changed nothing on my phone or the EE app.

Re: Additional line

James_B — Tue, 09 May 2023 09:13:34 GMT

Hi @Boldy50,

What happens if you try to re-add his number to My EE?

James

Re: Additional line

Boldy50 — Tue, 09 May 2023 09:31:49 GMT

Don't know how

Re: Additional line

James_B — Tue, 09 May 2023 09:37:51 GMT

Hi @Boldy50,

Please login to My EE at id.ee.co.uk/id/login and select Account settings.

Hope this helps.

James

Re: Additional line

Boldy50 — Thu, 11 May 2023 10:15:12 GMT

Absolute tosh, got the number added on the website but still not in the app I can't even see his usage let alone transfer any data. We will be looking at another supplier soon

Re: Additional line

James_B — Thu, 11 May 2023 11:12:35 GMT

Hi @Boldy50,

Have you logged out of the app and back in since you added your son's number?

James

Re: Additional line

Boldy50 — Thu, 11 May 2023 12:04:27 GMT

Well got his account back but something always goes wrong on EE app can't gift data something went wrong message have enough data myself

Re: Additional line

James_B — Thu, 11 May 2023 12:54:17 GMT

Hi @Boldy50,

Do you see the same error message if you try to gift data via My EE online?

James

Re: Additional line

Boldy50 — Thu, 11 May 2023 17:24:01 GMT

Nowhere on EE website to gift, EE don't make the site easy to navigate