topic App is still abysmal in EE app and website

App is still abysmal

466958ADY — Thu, 11 May 2023 07:21:36 GMT

So I got multiple emails when complaining about the abysmal app from Ee operatives that you cannot reply too, telling me to delete the app and reload it again to no avail, exactly the same issues!! how do you add a card and make a payment when it needs me to authenticate it on my banking app and when I do the ee website goes back to add a card every time I put all my details in and I authenticate ?????????????????????

Re: App is still abysmal

Leanne_T — Thu, 11 May 2023 10:02:39 GMT

Hi @466958ADY

Thanks for coming back to the community.

Do you have a pay as you go or pay monthly account?

Are you using a UK Bank card?

Leanne 🙂

Re: App is still abysmal

466958ADY — Thu, 11 May 2023 10:41:41 GMT

Hi I have a pay as you go that I set up to pay monthly for a pack
Why is it that you haven't asked for the mobile number so you can look at the account, so we don’t go back and forth?

Regards,
Adrian

Re: App is still abysmal

Leanne_T — Thu, 11 May 2023 11:15:22 GMT

Hi @466958ADY

I am sorry, we have no account access on the community to access the account.

Please call us on 150 and the team will get this looked into further for you.

Leanne.