topic Re: Access to account in EE app and website

Access to account

Katydh82 — Mon, 08 May 2023 17:18:25 GMT

Every time I try getting into my account to access my details. It’s telling me I need to register a number when putting in the number registered to this account it’s telling me the number is already registered and I need to add another 🤷‍♀️ the only other number I have is with another service provider and it won’t let me add that!! I can’t proceed further with any services due to this. I’ve never found it so frustrating nor difficult to upgrade a phone before 🤦‍♀️

Re: Access to account

James_B — Tue, 09 May 2023 08:38:19 GMT

Hi @Katydh82,

Welcome to the EE Community. 🙂

Have you registered your number with My EE under a different email address in the past?

James

Re: Access to account

Katydh82 — Tue, 09 May 2023 11:59:56 GMT

It looks like I did…

Thank you for your help 😊

Re: Access to account

James_B — Tue, 09 May 2023 12:11:26 GMT

No problem @Katydh82

Our Customer Care Team can remove it from the old email address if you'd like to register it with your new one.

James