topic Re: EE? in EE app and website

EE?

466958ADY — Fri, 05 May 2023 14:31:00 GMT

Does anyone else using EE mobile lose the will to live trying to do anything on the app or online, I pay monthly for a package which is fine well was don’t know if it still is as I had to remove my expired card which is one of two that was registered since removing it the other one doesn’t show I can’t register another and can’t pay with a debit card either, never dealt with a system as bad as this one even calling to try it with that automated crap it won’t do it, think it’s time to change? I can’t tell you how frustrating this whole site is

Re: EE?

Katie_B — Fri, 05 May 2023 16:50:55 GMT

Hello @466958ADY.

Welcome to the community.

I am sorry to hear this is happening. Could you please confirm if you are receiving an error message?

Katie

Re: EE?

466958ADY — Fri, 05 May 2023 19:44:24 GMT

No nothing at all either on the app or online

Regards,
Adrian

Re: EE?

Christopher_G — Sat, 06 May 2023 07:21:48 GMT

Could you try deleting and re-downloading the app please, @466958ADY?

Chris