topic Customer Service in EE app and website

Customer Service

Vrgm52 — Fri, 28 Apr 2023 21:54:51 GMT

Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks

Re: Customer Service

garetc — Sat, 12 Jul 2025 14:19:12 GMT

https://ee.co.uk/why-ee/uk-call-centres

Open every day, all year round from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday, our call centre teams work tirelessly to help you out with everything you need - from explaining your bill to helping you get the most out of your latest new phone. All handled in the UK, getting your stuff sorted quickly.

Re: Customer Service

LeeF85 — Sat, 16 Sep 2023 16:58:58 GMT

These hours are incorrect as I have just sat on hold for 37mins just to be told the customer service centre closes at 5PM SATURDAYS

Re: Customer Service

James_B — Sun, 17 Sep 2023 07:12:42 GMT

Hi @LeeF85,

Those are the correct opening hours for our Customer Care Team. Was it a specialist department you were holding to be connected with?

James

Re: Customer Service

LibraDeb21 — Fri, 06 Oct 2023 15:52:39 GMT

Where’s the customer services number ?

Re: Customer Service

Leanne_T — Tue, 19 Mar 2024 09:55:54 GMT

Hi @LibraDeb21

Do you have a query we can help you with on the community?

You can find contact numbers for our mobile guides on our Contact EE page.

Leanne 🙂

Re: Customer Service

CameronF57 — Sun, 31 Mar 2024 10:48:43 GMT

I have important calls to make and receive and at present it seems I can do neither it it’s not on WhatsApp or Messenger. I have loads of date but EE are more interested in sending me texts to by more while still charging me for what I’m paying for but not receiving

Re: Customer Service

Leanne_T — Mon, 01 Apr 2024 06:41:04 GMT

Morning @CameronF57

Do you have a mobile account or home broadband?

How long have you been unable to make and receive calls?

Can you send texts?

Leanne.

Re: Customer Service

Itstray1971 — Tue, 04 Jun 2024 13:30:40 GMT

Can someone tell me the number please

Re: Customer Service

Leanne_T — Tue, 04 Jun 2024 13:48:33 GMT

Hi there @Itstray1971

All our contact details can be found on the Contact EE page 🙂

Leanne.

Re: Customer Service

Neelima — Mon, 28 Oct 2024 00:27:44 GMT

It too good service

Re: Customer Service

HughPB — Sat, 17 May 2025 07:37:30 GMT

The big issue is are you going to get any customer service.

Are you going to be able to get past the wall of useless service bots to speak to a real person.

If you do speak to a real person will their crib sheets allow them to resolve you issue. Or is their primary objective to make you believe something is being done while keeping you away from the techie who may.

If you want to talk to a real person type GUIDE in the response to the bot

Tech tier 2 were suppossed to call me back yesterday. But no surprise radio silence. They rely on your tied into a contract and believe you can't move so treet you as a sap and cash cow

Re: Customer Service

HughPB — Sat, 17 May 2025 07:44:47 GMT

Your response teams have not solve my issue in months.

Wasted money replacing hub and repeater units

They know there are issues with the hub software but are not honest about the issue

Your Tier 2 technicians are a myth

Your customer service is a myth beyond pretending to be warm and cuddly. The are incapable or unwilling to solve anything beyond the basic issues

Re: Customer Service

Ratheepan — Mon, 05 Jan 2026 11:17:31 GMT

Hi, Can I know the EE plans for monthly account

Re: Customer Service

Ritu_D — Mon, 05 Jan 2026 13:32:39 GMT

Hi @Ratheepan

Welcome to the community.

You can find our Phone plans on our website.

Have a great day.

Ritu

Re: Customer Service

HughPB — Mon, 05 Jan 2026 16:57:47 GMT

Don't have the app as the EE router does not work properly. can't use
Teams, What's app etc
I have been put back onto the original BT router that appears to work
properly but does not talk to the EE App
So much for the UK's best work and providing what it promises

Re: Customer Service

Leanne_T — Mon, 05 Jan 2026 18:40:47 GMT

Hi @HughPB

Thanks for coming back to us.

I'm sorry this has not been resolved for you and you're unable to access the EE app.

If you have not already logged a complaint regarding the router and service, you can open a complaint using the complaints form and the team will get back to you once this has been looked into.

Thanks.

Leanne.