topic Re: App is broken in EE app and website

App is broken

Dynamicned — Thu, 27 Apr 2023 06:03:45 GMT

Thought I had paid my bill through the app but it keeps saying something went wrong and it is also flashing up when not in use, I have a pixel 6

Re: App is broken

James_B — Thu, 27 Apr 2023 08:18:15 GMT

Hi @Dynamicned,

Welcome to the EE Community. 🙂

Do you only see an error message when trying to pay a bill?

James

Re: App is broken

CallumBadger — Thu, 27 Apr 2023 13:15:01 GMT

Hi James,

Cant talk for OP but I have this error message popping up consistently. It flashes up for less than half a second, took me ages to figure out what app it even was! I cannot open the EE app

Only thing I can tie this to is when I removed my SIM card, but I've been doing that since I got this phone as I have a secondary work phone and this issue has only recently popped up.

Re: App is broken

James_B — Thu, 27 Apr 2023 13:19:44 GMT

Hi @CallumBadger,

Welcome to the EE Community. 🙂

Does the issue go away when you reinsert your SIM card?

James

Re: App is broken

CallumBadger — Thu, 27 Apr 2023 13:48:19 GMT

Hi mate cheers,

I'll have a look later. From memory I couldn't say but nevertheless hasn't been an issue until this week

Re: App is broken

James_B — Thu, 27 Apr 2023 13:49:21 GMT

No problem @CallumBadger 🙂

James

Re: App is broken

CallumBadger — Mon, 01 May 2023 09:41:00 GMT

Hi James,

Found a fix, might just be temporary but I've deleted the app and no more popups!😂

Re: App is broken

Leanne_T — Mon, 01 May 2023 14:00:22 GMT

Thanks for letting us know @CallumBadger

Leanne 🙂