topic Re: I am the account holder in EE app and website

I am the account holder

Mrcraigwhite — Tue, 25 Apr 2023 05:24:10 GMT

Why is it being the account holder for the last 10 plus years, and the bloody bill payer, you keep telling me when I select a feature on the app, you continue to tell me I am not the account holder and I need permission from the account holder.....

Re: I am the account holder

OldSchoolTech — Tue, 25 Apr 2023 05:36:53 GMT

For@Mrcraigwhite

To assist the experts on the EE community team, I advise providing us with more information:

1. Which app are you referring to please?

2. What phone make, model and android version do you have, please?

3. What kind of account are you referring to, please?

thanks in advance,

OldSchoolTech

Re: I am the account holder

Mrcraigwhite — Tue, 25 Apr 2023 05:58:39 GMT

My EE app ?

Oppo A94 on the latest Android update,

And my EE account. I log in and look at features 'you are not the account holder' yet I'm 30 and have been for 13 years, and I am the bill payer

Re: I am the account holder

Gareth43 — Tue, 25 Apr 2023 06:02:07 GMT

Go to youre online My EE and check that you’re added as the bill payer and user. If you’re not then you need to add yourself . Photos included how to get there thankyou