topic Re: It no longer accepts my U.S. credit card for packages in EE app and website

It no longer accepts my U.S. credit card for packages

Teardroprain — Sun, 23 Apr 2023 10:43:17 GMT

I’ve used my U.S. credit card for years with ee but suddenly it fails when trying to make payment for my mobile broadband package. Yet it works when topping up. I tried adding an EU transferwise credit card but the system won’t accept it. Help! @Everyone

Re: It no longer accepts my U.S. credit card for packages

Northerner — Sun, 23 Apr 2023 10:57:16 GMT

Hi @Teardroprain

Can you use another payment method?

Thanks

Re: It no longer accepts my U.S. credit card for packages

Leanne_T — Sun, 23 Apr 2023 14:37:24 GMT

Hi @Teardroprain

Thanks for coming here.

Can you make the payment using the fast payment online?

Leanne.

Re: It no longer accepts my U.S. credit card for packages

kayacin — Sun, 23 Apr 2023 15:00:27 GMT

Hi,

I have a similar problem. I am trying to select subscription pack but on the "Confirm and Pay" page I get the following error:

I think it's a 3D secure issue. I can top up credit as it doesn't require 3D secure.