topic Re: Trouble adding accessories to be picked up from store. in EE app and website

Trouble adding accessories to be picked up from store.

Drewdu — Sun, 23 Apr 2023 07:32:01 GMT

Having selected to buy now ps5 in accessories and have it delievered to my local store. Ive tried everything. It seems like it is impossible to buy a ps5 from EE. Its actually outrageous the time i have spent trying to order one. Please someone help me understanding how this works. I have uninstalled the app. Ive changed password updated everything. Called EE spoke to customer service. Guess what? They dont deal with online app. They said I must use the app to order ps5 they cant order it. I said thats fine but it doesnt work.

Now here i am.

Re: Trouble adding accessories to be picked up from store.

Chris_B — Sun, 23 Apr 2023 08:06:46 GMT

@Drewdu Are you a contract customer do EE ? Have you had that contract over 30 days but are still under 17 months of having that contract ? The store you are trying to purchase from is a perk store for being a contract customer of EE and only EE contract customers can use it.

Re: Trouble adding accessories to be picked up from store.

Drewdu — Sun, 23 Apr 2023 08:36:49 GMT

Hi, thanks for your reply. Yes, i am almost finished with a 24 month contract. I cannot get past the checkout to confirm . When I hit the next button it just loads endlessly. -

Re: Trouble adding accessories to be picked up from store.

Leanne_T — Sun, 23 Apr 2023 08:38:26 GMT

Hi @Drewdu

Are you within the first 17 months of your contract?

Leanne.

Re: Trouble adding accessories to be picked up from store.

Drewdu — Sun, 23 Apr 2023 08:44:00 GMT

No.

Re: Trouble adding accessories to be picked up from store.

Drewdu — Sun, 23 Apr 2023 08:44:29 GMT

Hi. Sorry

Re: Trouble adding accessories to be picked up from store.

Leanne_T — Sun, 23 Apr 2023 09:41:26 GMT

Hi @Drewdu

To be eligible to add accessories to your plan, you would need to be within the first 17 months of the contract.

Leanne.