topic Re: trying to upgrade online in EE app and website

trying to upgrade online

meanderchu — Wed, 05 Apr 2023 10:18:00 GMT

Trying to upgrade online, my account says i'm able to, but the upgrade links are either not working or sending me around in circles. Is there a bug in the website?

Re: trying to upgrade online

Katie_B — Wed, 05 Apr 2023 12:01:24 GMT

Good afternoon @meanderchu.

Have you tried another browser?

Are you presented with an error messages or does it just loop round?

Katie

Re: trying to upgrade online

meanderchu — Wed, 05 Apr 2023 12:26:24 GMT

I've tried several browsers but it just loops round. No error messages.

Re: trying to upgrade online

Katie_B — Wed, 05 Apr 2023 12:33:39 GMT

Thanks for confirming @meanderchu.

Please get in touch with our technical care team on 150 who can look further into this for you.

The team can also help regarding ordering your upgrade.

Katie

Re: trying to upgrade online

StaceyA1 — Tue, 11 Apr 2023 20:27:56 GMT

Same issue here. Its driving me nuts!!! Seem to recall I had a similar issue before too 😞

Re: trying to upgrade online

Jon_K — Wed, 12 Apr 2023 06:59:25 GMT

Hi @StaceyA1

If you're unable to upgrade online, I'd recommend getting in touch with our Tech Care team so they can check your account.

Jon