topic Re: Can’t Link my Number in EE app and website

Can’t Link my Number

Kevl1978 — Mon, 27 Mar 2023 14:01:48 GMT

Register fine. Login fine. Try to link number. Enter sort code, last 4 digits of account. “What happened? Sorry, we were unable to complete your request right now. Please try again later”. Tried on Safari, IE & Chrome

Re: Can’t Link my Number

XRaySpeX — Mon, 27 Mar 2023 15:50:19 GMT

@Kevl1978 : Do you already have a product with EE or are you trying to buy something for the 1st time?

Who no. are you trying to link? You seem to be trying to link a bank a/c not a mobile no.

Re: Can’t Link my Number

Kevl1978 — Tue, 28 Mar 2023 11:45:23 GMT

Hi there. I’m trying to link my mobile number to my EE app. I enter my mobile number and app then asks me to verify sort code and account number for the account used to pay bill. Do this and it errors out. My phone is up and running with the mobile number fine, just want to be able to look at my usage etc.

Re: Can’t Link my Number

XRaySpeX — Tue, 28 Mar 2023 11:55:25 GMT

Is it on contract or PAYG?

Re: Can’t Link my Number

Kevl1978 — Tue, 28 Mar 2023 12:37:40 GMT

Contract

Re: Can’t Link my Number

Leanne_T — Tue, 28 Mar 2023 13:20:33 GMT

Hi @Kevl1978

Thanks for coming here.

Have you had a My EE account previously with the same email or mobile number?

Leanne 🙂

Re: Can’t Link my Number

Kevl1978 — Tue, 28 Mar 2023 14:15:19 GMT

hi @Leanne_T oooo, good question. I think I did but would have been a good 8 or 9 years ago (former BT employee, on BT Mobile employee tariff). Defo the same number, had it for much longer.

Re: Can’t Link my Number

Leanne_T — Tue, 28 Mar 2023 14:35:59 GMT

Thanks @Kevl1978

If you give us a call on 150, the team can check any previous accounts and get this removed so you can set up your My EE account. If nothing is showing, they can help get this sorted for you 🙂

Leanne.

Re: Can’t Link my Number

Vk5gr — Sun, 03 Sep 2023 22:52:07 GMT

Having the same problem here. I’m my case I have never had an ee account and in this case I am trying to link a Payg number. Bought the sim only PAYG account at an EE store now 4 days ago and spent time on customer support via calling ‘150’ to no result. I’m visiting the UK from Australia so want to be able to closely monitor my spend and easily manage top ups and this is a major inconvenience. Can anyone help? I have been doing all actions using the ee app on iOS.

Re: Can’t Link my Number

Leanne_T — Mon, 04 Sep 2023 06:46:15 GMT

Hi @Vk5gr

Thanks for coming to the community.

I have sent you a private message for some extra details.

You can find information for managing your account in our Get Help by Texting 150 on Pay As You Go? article.

Leanne.