topic Re: Blank MY EE screen after app update March 27 2023 in EE app and website

Blank MY EE screen after app update March 27 2023

MikeB9 — Mon, 27 Mar 2023 18:57:12 GMT

Just updated MY EE app and now have blank green screen on my iPad and iPhone 13? Anyone experienced this? Any suggestions? Thanks?

Re: Blank MY EE screen after app update March 27 2023

Chris_B — Mon, 27 Mar 2023 19:05:38 GMT

@MikeB9 I’ve got it myself. A delete and reinstall doesn’t work. This is an iPhone 12 Pro Max

For now you can use THIS via a web browser

Re: Blank MY EE screen after app update March 27 2023

MikeB9 — Mon, 27 Mar 2023 19:08:03 GMT

Yes. Tried everything. Spoke to EE, no help. They said no other reports !!!!!

Re: Blank MY EE screen after app update March 27 2023

EmTee52 — Mon, 27 Mar 2023 21:54:48 GMT

Same problem on iPad Pro and iPhone 13

Re: Blank MY EE screen after app update March 27 2023

MikeB9 — Mon, 27 Mar 2023 22:15:16 GMT

Well I’m new to all this. What can we do?

Michael

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Re: Blank MY EE screen after app update March 27 2023

dessiebelle — Mon, 27 Mar 2023 22:11:54 GMT

Also have the same problem on an iPhone 14. Tried sending a DM to EE on Twitter but no reply yet. I saw a few other tweets about the same issue though.

Re: Blank MY EE screen after app update March 27 2023

EmTee52 — Mon, 27 Mar 2023 22:15:23 GMT

Hopefully EE will accept there is a problem with 5.14 update and either revert to the previous version or provide a fix. The webpage still works so that may be the only way to access your EE data until an update is released.

Re: Blank MY EE screen after app update March 27 2023

MalSi123 — Tue, 28 Mar 2023 00:46:02 GMT

Hi Mike,

iv head the same problem as of the 27th March 2023. I’ve done everything (including resetting my iPhone 13) still have the green screen.

I’m glad I’m not the only one now lol

Re: Blank MY EE screen after app update March 27 2023

Gareth43 — Tue, 28 Mar 2023 04:04:01 GMT

I’ve also got the same issue and using iPhone 14 Pro Max

Re: Blank MY EE screen after app update March 27 2023

Sparky1970 — Tue, 28 Mar 2023 06:34:38 GMT

Last update yesterday does not work on iPhone 13….. shocking service since I moved over to EE…

Re: Blank MY EE screen after app update March 27 2023

Katie_B — Tue, 28 Mar 2023 07:20:04 GMT

Good morning all,

So I can get this looked into could you confirm what version of the app you have?

Also if you are still having these issues this morning?

Thanks,

Katie

Re: Blank MY EE screen after app update March 27 2023

MikeB9 — Tue, 28 Mar 2023 07:49:25 GMT

Good morning Katie. Still having same issue this morning with iPhone 13 and iPad. Not sure how to obtain version of app as can’t access it! However it is the latest as far as I know. Many thanks. Mike.

Re: Blank MY EE screen after app update March 27 2023

EmTee52 — Tue, 28 Mar 2023 08:07:09 GMT

Hi Katie, it is version 5.14 for IOS updated yesterday.

Re: Blank MY EE screen after app update March 27 2023

Katie_B — Tue, 28 Mar 2023 08:37:49 GMT

Hi @MikeB9.

Thanks for confirming.

If you go into the app store on your phone and type in My EE when you click on it you will see version history.

You will also see an update button if an update is available.

Katie 🙂

Re: Blank MY EE screen after app update March 27 2023

Katie_B — Tue, 28 Mar 2023 08:38:10 GMT

Thank you @EmTee52.

I will let the relevant team know.

Katie 🙂

Re: Blank MY EE screen after app update March 27 2023

MikeB9 — Tue, 28 Mar 2023 08:43:55 GMT

Hi. Version 5.14.0 is causing the problems.

Re: Blank MY EE screen after app update March 27 2023

Patt1 — Tue, 28 Mar 2023 09:27:13 GMT

Same with me on my iPhone 12 ios 16.3.1 and spoke to the agent this morning who thinks it's a problem on their end & to give it 24 hours! Previous app version was fine, why mess with it?

Re: Blank MY EE screen after app update March 27 2023

SalfordRed1 — Tue, 28 Mar 2023 10:14:03 GMT

Exactly the same. I also upgraded to the latest IOS version on both iPad Pro and iPhone 13 Pro Max. However, I haven't upgraded the EE app on the iPad and this is still working fine.

Re: Blank MY EE screen after app update March 27 2023

foxtrotmike — Tue, 28 Mar 2023 10:31:56 GMT

I have the same issue

Version 5.14.0

Which was updated to resolve some bugs apparently 🤣

Re: Blank MY EE screen after app update March 27 2023

Minimark069 — Tue, 28 Mar 2023 11:10:28 GMT

Having the same issue on my iPhone 13 mini.