https://community.ee.co.uk/t5/EE-app-and-website/When-does-trade-in-envelope-arrive/m-p/1240233#M40358 <P>Hi,</P><P>&nbsp;</P><P>I've been with EE for a few weeks now and went with the trade in option. I haven't recieved any info on where or when to send my old phone in though.</P><P>&nbsp;</P><P>Does anyone know how long it usually takes? I don't want my bill to suddenly jump up because I haven't been sent what I need, to trade in my old phone.</P><P>&nbsp;</P><P>Thanks in advance <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Mon, 27 Mar 2023 01:25:19 GMT 5142Katie 2023-03-27T01:25:19Z https://community.ee.co.uk/t5/EE-app-and-website/When-does-trade-in-envelope-arrive/m-p/1240233#M40358 <P>Hi,</P><P>&nbsp;</P><P>I've been with EE for a few weeks now and went with the trade in option. I haven't recieved any info on where or when to send my old phone in though.</P><P>&nbsp;</P><P>Does anyone know how long it usually takes? I don't want my bill to suddenly jump up because I haven't been sent what I need, to trade in my old phone.</P><P>&nbsp;</P><P>Thanks in advance <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Mon, 27 Mar 2023 01:25:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/When-does-trade-in-envelope-arrive/m-p/1240233#M40358 5142Katie 2023-03-27T01:25:19Z https://community.ee.co.uk/t5/EE-app-and-website/When-does-trade-in-envelope-arrive/m-p/1240259#M40359 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3526366">@5142Katie</a>&nbsp; You should have had this by now. I recommend you call customer services, it’s 150 from your device.&nbsp;</P> Mon, 27 Mar 2023 07:10:36 GMT https://community.ee.co.uk/t5/EE-app-and-website/When-does-trade-in-envelope-arrive/m-p/1240259#M40359 Chris_B 2023-03-27T07:10:36Z