https://community.ee.co.uk/t5/EE-app-and-website/New-account-not-showing/m-p/1239850#M40337 <P>Whenever I log into my EE account, it only shows me my old account which was closed and doesn’t give me the option to view my current rolling SIM to see usage or amend monthly bolt ons etc.&nbsp;</P> Sat, 25 Mar 2023 08:36:27 GMT Nick0802 2023-03-25T08:36:27Z https://community.ee.co.uk/t5/EE-app-and-website/New-account-not-showing/m-p/1239850#M40337 <P>Whenever I log into my EE account, it only shows me my old account which was closed and doesn’t give me the option to view my current rolling SIM to see usage or amend monthly bolt ons etc.&nbsp;</P> Sat, 25 Mar 2023 08:36:27 GMT https://community.ee.co.uk/t5/EE-app-and-website/New-account-not-showing/m-p/1239850#M40337 Nick0802 2023-03-25T08:36:27Z https://community.ee.co.uk/t5/EE-app-and-website/New-account-not-showing/m-p/1239855#M40338 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3523084">@Nick0802</a>&nbsp; &nbsp;Did you register your new account with the same email address as your old account? &nbsp; &nbsp; &nbsp;If you did this is why you need to call customer service and explain what’s happened or you need to use a different email address with your new account.&nbsp;</P> Sat, 25 Mar 2023 08:39:57 GMT https://community.ee.co.uk/t5/EE-app-and-website/New-account-not-showing/m-p/1239855#M40338 Chris_B 2023-03-25T08:39:57Z https://community.ee.co.uk/t5/EE-app-and-website/New-account-not-showing/m-p/1239919#M40339 <P>Is the old a/c a cancelled contract?</P> <P>Is the new SIM on PAYG?</P> <P>If so, you can't mix them.</P> Sat, 25 Mar 2023 12:08:10 GMT https://community.ee.co.uk/t5/EE-app-and-website/New-account-not-showing/m-p/1239919#M40339 XRaySpeX 2023-03-25T12:08:10Z