topic Re: EE app behaving like a piece of junk in EE app and website

EE app behaving like a piece of junk

e-e-martyr — Fri, 24 Mar 2023 22:45:01 GMT

Not so long ago the ee app just about functioned as expected and was reasonably easy to navigate without issues.

March 2023

The app is unstable on iPhone 13. It fails to settle with menus, text and images constantly trying to render themselves, unsuccessfully.

There’s too much pointless clutter in the app now making it impossible to navigate to user features.
This app needs an overhaul to strip it down to a functional tool and lose all the unnecessary junk.
I’ve given up expecting it to add any value to my ee customer experience.

This is clearly a very poor attempt to show case coding skills. If that was the brief, then it’s been met with flying colours.

Any notion of a sensible intuitive workflow and functionality is absent. What remains is a pointless vessel of useless code and failing navigation.

I suggest EE engages with a partner who understands functional workflow for the next release.

I trust this feedback lands with someone in ee who takes change seriously and acts on it?

Re: EE app behaving like a piece of junk

Jon_K — Sat, 25 Mar 2023 08:12:33 GMT

Hi @e-e-martyr

Thanks for your feedback and I'm sorry to hear it's not working as expected.

I'll pass this onto the relevant teams.

Jon

Re: EE app behaving like a piece of junk

Chris_B — Sat, 25 Mar 2023 08:24:18 GMT

@e-e-martyr The app redesigned happened seven months ago and the app has had little tweaks to improve it over this time frame. It works perfect on my iPhone 12 Pro Max, that’s not to say I prefer this to the old app. But it functions and once you get to know you way around the GUI it’s not as bad as first impression. But it still needs work.