https://community.ee.co.uk/t5/EE-app-and-website/I-keep-being-told-I-m-not-the-account-holder/m-p/1239407#M40312 <P>I keep being told I'm not the account holder when&nbsp; the system lets me log in and recognises me. I am trying to change my sim only contract</P> Thu, 23 Mar 2023 10:08:00 GMT mandysheeran 2023-03-23T10:08:00Z https://community.ee.co.uk/t5/EE-app-and-website/I-keep-being-told-I-m-not-the-account-holder/m-p/1239407#M40312 <P>I keep being told I'm not the account holder when&nbsp; the system lets me log in and recognises me. I am trying to change my sim only contract</P> Thu, 23 Mar 2023 10:08:00 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-keep-being-told-I-m-not-the-account-holder/m-p/1239407#M40312 mandysheeran 2023-03-23T10:08:00Z https://community.ee.co.uk/t5/EE-app-and-website/I-keep-being-told-I-m-not-the-account-holder/m-p/1239465#M40314 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3519106">@mandysheeran</a></SPAN>&nbsp;</P> <P>I'd recommend getting in touch with our Customer Care team so they can check your account and make any necessary changes.</P> <P>Jon</P> Thu, 23 Mar 2023 13:42:42 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-keep-being-told-I-m-not-the-account-holder/m-p/1239465#M40314 Jon_K 2023-03-23T13:42:42Z https://community.ee.co.uk/t5/EE-app-and-website/I-keep-being-told-I-m-not-the-account-holder/m-p/1239475#M40315 <P><SPAN>You need to be set up as the Bill Payer under Account Settings &gt;&nbsp;</SPAN><A href="https://myaccount.ee.co.uk/app/my-numbers" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-108ed2fa-207f5123">Manage Numbers</A></P> Thu, 23 Mar 2023 14:28:01 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-keep-being-told-I-m-not-the-account-holder/m-p/1239475#M40315 XRaySpeX 2023-03-23T14:28:01Z