topic Re: Cant link device to app in EE app and website

Cant link device to app

Freda5 — Wed, 22 Mar 2023 22:02:42 GMT

Re: Cant link device to app

Freda5 — Wed, 22 Mar 2023 22:05:13 GMT

Re: Cant link device to app

Christopher_G — Thu, 23 Mar 2023 08:11:27 GMT

Hi @Freda5

Welcome to the community.

What happens when you try to link it? Do you get any error messages?

Chris

Re: Cant link device to app

Freda5 — Tue, 28 Mar 2023 21:49:36 GMT

Not a code, just a message saying cannot complete the action. I've spoken to someone at EE who says it's an issue their end and they're working on fixing it. In the meantime I have managed to gift data by getting them to do it for me. However I haven't been able to use the app at all since switching to EE as can't get beyond this problem. Can't view my usage, bills or anything. I don't know how long this will take to fix.

Re: Cant link device to app

James_B — Wed, 29 Mar 2023 06:53:34 GMT

Thanks for the update @Freda5

I hope the issue with your account is resolved soon.

James