topic ee app in EE app and website

ee app

CatWoman71 — Wed, 22 Mar 2023 12:02:37 GMT

I have a pay as you go phone for a family member added to my account. I can't see this when using my ee on the web site but it shows on the app. I'm trying to add a subscription pack to the pay as you go phone using the app but it continually says Pack Error and I can't add it using the website. can anyone help please

Re: ee app

XRaySpeX — Wed, 22 Mar 2023 13:31:57 GMT

Login to your MyEE online & click on the Menu's Switch Accounts dropdown. These are your A/c nos., not their mobile nos. Click on each 1 in turn & then Account Settings / Manage numbers. There you will see each device's mobile no.

Re: ee app

CatWoman71 — Wed, 22 Mar 2023 14:36:13 GMT

Thanks for your help! problem partially solved. I have now found the account but still unable to add a subscription pack as I keep getting the system down message. Hopefully it will be operational soon. Thanks again much appreciated.

Re: ee app

XRaySpeX — Wed, 22 Mar 2023 14:38:54 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: ee app

Rog25 — Tue, 23 May 2023 22:11:52 GMT

EE Apps must be the worst apps you can get. Several years on and they still get the basic function to work. Other mobile operators have got far better apps .

Re: ee app

James_B — Wed, 24 May 2023 06:38:29 GMT

Hi @Rog25,

Welcome to the EE Community. 🙂

What problems are you experiencing with the app?

James