topic Link broadband/my ee app in EE app and website

Link broadband/my ee app

852748727 — Tue, 21 Mar 2023 01:58:18 GMT

I can’t link my broadband online it keeps saying “error on our end”.
the my ee app ain’t working and keeps saying I’m not the account holder and I can’t seem to fix this.

Re: Link broadband/my ee app

Christopher_G — Tue, 21 Mar 2023 08:16:49 GMT

Hi @852748727

Welcome to the community.

If you have a chat with our Customer Care team, they'll be able to link them from our side for you.

Chris

Re: Link broadband/my ee app

Endielle — Mon, 18 Sep 2023 15:26:35 GMT

Not true. I have same issue and noone i call at ee can fix it their end. They put in a raised request for help with the issue but they say they dont even know which team that request goes to and the customer service or technical (tried both) say they will call me back then never do!

Re: Link broadband/my ee app

Katie_B — Mon, 18 Sep 2023 17:41:00 GMT

Hi @Endielle.

Welcome to the community.

I am sorry to hear this has not yet been resolved for you.

What was advised last time you called?

Katie