topic Re: Take off parental lock in EE app and website

Take off parental lock

Stevens3 — Sat, 20 Aug 2022 09:11:18 GMT

How do I do this as I asked when got a phone call to get a sim only contract

Re: Take off parental lock

Chris_B — Sat, 20 Aug 2022 10:16:50 GMT

@Stevens3 You can call customer services and with a credit card to pay a refundable token to have content locked removed or you can go to a store with photo ID as you need to prove that you’re over 18 to have content lock removed.

Re: Take off parental lock

Allyuk2900 — Fri, 18 Nov 2022 13:47:03 GMT

Can you do this online?!

Re: Take off parental lock

Leanne_T — Fri, 18 Nov 2022 14:37:52 GMT

Hi @Allyuk2900

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Take off parental lock

Pete2016 — Fri, 03 Mar 2023 18:56:44 GMT

Pay as you go

Re: Take off parental lock

Christopher_G — Sat, 04 Mar 2023 08:01:59 GMT

Hi @Pete2016

Welcome to the community.

I would recommend contacting our Mobile Care team or popping into your nearest EE store with ID.

Chris

Re: Take off parental lock

Sketch1 — Fri, 17 Mar 2023 04:02:27 GMT

I did this but content lock is still in place what should I do now

Re: Take off parental lock

Sketch1 — Fri, 17 Mar 2023 04:04:10 GMT

I went in to a store with I'd and they said it would be off in a few days but it's still on what do I do now

Re: Take off parental lock

James_B — Fri, 17 Mar 2023 07:55:07 GMT

Hi @Sketch1,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so a member of the team can check the request to remove content lock has been received.

Thanks

James