topic Re: Upgrade but says I’m not account holder in EE app and website

Upgrade but says I’m not account holder

Sharon1110 — Tue, 14 Mar 2023 07:43:36 GMT

Signed into my account

I pay my bills. Due upgrade however when logged in and press this option a message comes on and states “it looks like your not the account holder please contact the account holder to upgrade you phone “

does anyone know why it is doing this ?

Re: Upgrade but says I’m not account holder

Katie_B — Tue, 14 Mar 2023 08:06:19 GMT

Hello @Sharon1110.

I am sorry to hear this.

The account looks to have been set up as a user rather than the account holder.

If you are the account holder please give us a call on 150 and our customer care team will get this changed for you.

Katie 🙂

Re: Upgrade but says I’m not account holder

XRaySpeX — Tue, 14 Mar 2023 09:13:21 GMT

You need to be set up as the Bill Payer under Account Settings > Manage Numbers