topic Re: EE app not working in EE app and website

EE app not working

Nick871 — Thu, 29 Dec 2022 15:33:26 GMT

I’ve not been able to use EE app for months the app won’t open keeps coming up sorry wee are having technical difficulties at the moment try closing the app and try later this has been going on for months

Re: EE app not working

Ionelflutur — Thu, 29 Dec 2022 15:49:27 GMT

I have exactly the same problem.

I hope someone from Tech Support will see this thread and reply to us with a fix.
I deleted the app, reinstalled it, same issue.

Re: EE app not working

Chris_B — Thu, 29 Dec 2022 19:19:06 GMT

@Nick871 @Ionelflutur You need to call customers services and request that they reset your online account. Sometimes when EE do account maintenance this happens and the only way to resolve this is by reporting it back and getting your account reset. EE do not know whose accounts have this login error until you report it back to them.

Re: EE app not working

Vicki3780 — Fri, 10 Mar 2023 12:18:23 GMT

The ee app is the worst app I've ever used to say they are supposed to be the country's leading phone network they can't get an app to work properly. Its down again today when I'm trying to upgrade!

Re: EE app not working

Katie_B — Fri, 10 Mar 2023 12:25:16 GMT

Hello @Vicki3780.

I am sorry to hear you are experiencing issues when trying to upgrade.

Have you tried processing this through your My EE online?

Katie

Re: EE app not working

Vicki3780 — Fri, 10 Mar 2023 12:28:17 GMT

Yes bit even your website won't work now says my information can't be validated when I try and log in I've tried the app and the desktop site

Re: EE app not working

Chris_B — Fri, 10 Mar 2023 14:01:02 GMT

@Vicki3780 Try it now, the app and online accounts have been down. It’s working for me now.