topic Re: EE plan cancelled so that phone can be used as PAYG for texts & calls only. in EE app and website

EE plan cancelled so that phone can be used as PAYG for texts & calls only.

GeorgieG — Thu, 09 Mar 2023 15:35:00 GMT

MYEE just shows account as closed with no options to top-up or view usage. How can I get MYEE to recognise my phone as PAYG so that I can manage it online?

Re: EE plan cancelled so that phone can be used as PAYG for texts & calls only.

Leanne_T — Thu, 09 Mar 2023 16:55:46 GMT

Hi @GeorgieG

Thanks for coming here.

Have you changed from pay monthly to pay as you go?

Can you create a new My EE account?

Speak soon 🙂

Leanne.

Re: EE plan cancelled so that phone can be used as PAYG for texts & calls only.

XRaySpeX — Thu, 09 Mar 2023 18:25:01 GMT

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.