topic Re: Accessing a second mobile number on my EE account in EE app and website

Accessing a second mobile number on my EE account

Akelalee1 — Thu, 09 Mar 2023 08:21:25 GMT

I’m unable to find my other phone numbers on my online ee account, I’ve clicked on menu and looked everywhere for switch accounts drop down tab but unable to find it anywhere and it’s frustrating as the number that is showing on my account isn’t my main one and I would like to see usage etc because it’s not very clear on the app like it is online

Re: Accessing a second mobile number on my EE account

Jon_K — Thu, 09 Mar 2023 10:31:07 GMT

Hi @Akelalee1

Are you sure that all of your numbers are registered to the same account?

Our Customer Care team will be able to check this for you if you can get in touch.

Jon

Re: Accessing a second mobile number on my EE account

Akelalee1 — Thu, 09 Mar 2023 14:57:18 GMT

Yes all 3 are registered to my account, I can see them all on the app but it’s not very clear on the app and prefer looking online as it’s easier

thanks

Re: Accessing a second mobile number on my EE account

Jon_K — Thu, 09 Mar 2023 15:55:06 GMT

Thanks @Akelalee1

I'm not sure why all of the numbers are displaying on the app but not online.

Are you able to switch between the numbers on the app?

Jon

Re: Accessing a second mobile number on my EE account

Akelalee1 — Thu, 09 Mar 2023 18:03:54 GMT

Yes can switch between them all on the app

thanks

Re: Accessing a second mobile number on my EE account

Jon_K — Fri, 10 Mar 2023 07:51:05 GMT

Thanks @Akelalee1

I'd recommend getting in touch with our Customer Care team so they can check this for you.

They'll be able to access your account and make sure everything is fully set up.

Jon

Re: Accessing a second mobile number on my EE account

debbiec2 — Fri, 14 Jul 2023 06:35:34 GMT

I have this same issue, they seem to have updated the website layout so that it's not longer accessible! Did you ever figure it out?

Re: Accessing a second mobile number on my EE account

Katie_B — Fri, 14 Jul 2023 07:59:45 GMT

Hello @debbiec2.

Once logged in to My EE online you should see a welcome page. Above the welcome message will be a drop down saying 'choose a device' this is how you can select another number that is on your billing account.

Katie

Re: Accessing a second mobile number on my EE account

HambletonA — Fri, 11 Aug 2023 20:46:49 GMT

I am suddenly having the same problem.

Re: Accessing a second mobile number on my EE account

HambletonA — Fri, 11 Aug 2023 20:50:40 GMT

I am having the same problem. I am no longer seeing the option to switch device which I used to be able to see.

Re: Accessing a second mobile number on my EE account

Leanne_T — Sat, 12 Aug 2023 06:52:14 GMT

Hi @HambletonA

Are the accounts on pay as you go or pay monthly?

Are you using the My EE app or My EE online through a web browser?

Leanne 🙂

Re: Accessing a second mobile number on my EE account

Hmt80 — Tue, 26 Sep 2023 22:01:21 GMT

I can't access my daughters number which she accidently clicked the button to take money from my account each month now I can't access it to stop payments

Re: Accessing a second mobile number on my EE account

James_B — Wed, 27 Sep 2023 06:37:59 GMT

Hi @Hmt80,

Welcome to the EE Community. 🙂

Have you added the number to your My EE account?

What is the additional charge for?

James

Re: Accessing a second mobile number on my EE account

HambletonA — Mon, 18 Nov 2024 21:42:58 GMT

I am having the same problem yet again - over a year later- my second phone on Pay as You Go ( back up phone for occasional use) has disappeared again. Tried to link it - got the response that it is already linked to my account, but I cannot find a way to access it again. Looks like the web page has been changed again and there is no way of seeing additional mobile numbers in the one place. Spent over an hour trying to no avail.