topic Re: Upgrade does not work in EE app and website

Upgrade does not work

linsbingham — Tue, 07 Mar 2023 15:51:24 GMT

Getting highly frustrated, trying to upgrade my phone. The upgrade process simply does not work. I have been trying several times a day at different time of the day for over a week. I have tried the app on different devices, the website on different devices and browsers and the message I continue to get is page can not be found. I do not want to call 150 as I would like to browse the deals. Not frustrating at all, may have to switch to a provider that can provide basic website functions!

Re: Upgrade does not work

Leanne_T — Tue, 07 Mar 2023 16:51:46 GMT

Hi @linsbingham

Thanks for coming here.

Do you get the same message if you go to the EE Shop and log in to your account?

Thanks.

Leanne.

Re: Upgrade does not work

linsbingham — Tue, 07 Mar 2023 19:15:08 GMT

Hi Leanne

Yes exactly same message whichever way I try.

Thanks

Re: Upgrade does not work

James_B — Wed, 08 Mar 2023 08:02:11 GMT

Hi @linsbingham,

Please get in touch with Technical Support so a member of the team can raise a support ticket for the issue with your account.

They'll be happy to help. 🙂

James

Re: Upgrade does not work

lisad1969 — Sun, 16 Apr 2023 17:50:41 GMT

Hi I have been having exactly the same problem when trying to do my upgrade. It should be sorted so people can do online as so do not want to do via phone. I will not be happy if the phone deals change before the fault is fixed!! I have tried several times and on different days and am getting extremely cheesed off. Can you confirm when this will be sorted.

Re: Upgrade does not work

James_B — Mon, 17 Apr 2023 06:47:02 GMT

Hi @lisad1969,

Welcome to the EE Community. 🙂

We're currently receiving online upgrade orders as usual.

If you're experiencing issues when trying to place an order, please get in touch with Customer Care so a member of the team can raise a support ticket for your account.

Thanks

James