topic Re: Bill payer in EE app and website

Bill payer

LindsayKickel — Mon, 07 Nov 2022 11:03:32 GMT

Hi, my EE states that I am not the bill payer and I can’t upgrade my phone. I am the bill holder. Any tips of how to update this? I have tried to follow instructions previously given but unable to locate the settings stated in the instructions given

Re: Bill payer

Northerner — Mon, 07 Nov 2022 12:00:27 GMT

Hi @LindsayKickel

You can change this setting in your online account settings. Menu - Account settings -manage numbers.

Thanks

Re: Bill payer

LindsayKickel — Mon, 07 Nov 2022 13:50:39 GMT

Thanks very much for your reply. I can’t find account settings or manger numbers on my EE app. Any guidance on where to find this please?

Re: Bill payer

Leanne_T — Mon, 07 Nov 2022 14:51:11 GMT

Hi @LindsayKickel

These settings are within your My EE account online, not the app.

Please go to Account settings > Manage numbers to add yourself as the account holder.

Hope this helps.

Leanne.

Re: Bill payer

pwharris220494 — Fri, 03 Mar 2023 11:39:50 GMT

Afraid 08009566000 does not work from another phone provider

Re: Bill payer

Leanne_T — Fri, 03 Mar 2023 14:10:13 GMT

Hi @pwharris220494

Is there anything we can help you with on the community?

Please see our Contact us | Get in touch for help and support, page for ways to contact us.

Leanne.