topic Re: Data gifting in EE app and website

Data gifting

Suzeanne — Tue, 21 Feb 2023 17:46:48 GMT

I am trying to gift data but uts not working. I was able to gift data on 27th January to this person...

Help!

Re: Data gifting

Christopher_G — Tue, 21 Feb 2023 18:05:37 GMT

Hi @Suzeanne

Have you tried both on the app and on the My EE desktop site?

Chris

Re: Data gifting

Keiran75 — Wed, 22 Feb 2023 09:07:55 GMT

Data gifting is not working on app or website. I have tried multiple devices!

Re: Data gifting

Suzeanne — Wed, 22 Feb 2023 09:29:38 GMT

Yes. It's not working at a.

Re: Data gifting

Suzeanne — Wed, 22 Feb 2023 09:30:38 GMT

Thanks for letting me know.

Any word on a fix?

Re: Data gifting

Christopher_G — Wed, 22 Feb 2023 12:09:58 GMT

If it still isn't working, I'd recommend getting in touch with our Mobile Care team so they can look into it for you, @Suzeanne

Chris

Re: Data gifting

Keiran75 — Wed, 22 Feb 2023 12:19:18 GMT

Christopher thus seems to be a widespread problem. Can you not just escalate this internally.

Re: Data gifting

Christopher_G — Wed, 22 Feb 2023 16:18:09 GMT

We're not aware of a wider issue, @Keiran75. There are a few reasons why this could be happening. The technical support team can check everything from our side and raise it to the next level, if needed. That way we'll have more information if there is a wider issue so that it can be investigated fully.

Chris

Re: Data gifting

Suzeanne — Wed, 22 Feb 2023 17:19:38 GMT

I've been advised by EE there is a problem with data gifting generally. I was able to gift by phoning EE.

Re: Data gifting

Oriel1 — Wed, 22 Feb 2023 17:20:12 GMT

I have spoken to technical support today as the gifting data function is STILL not working. This has been a widespread problem for at least 3 weeks. EE tech support have confirmed to me today that this is a known problem that their tech teams are working on fixing as soon as possible and we need to call or start a chat to get them to manually transfer data.

When will this be fixed? Its incredibly time consuming and frustrating to have to get in touch with customer services each time i need to transfer data. I have 3 children who all need data transfers and one of the main reasons for continuing my contract with EE was for this function. I have been assured this will be fixed soon for 3 weeks and it still is not fixed.

When will the data gift function on the app or website be fixed???

Re: Data gifting

Oriel1 — Wed, 22 Feb 2023 17:21:50 GMT

Also the fact that an EE community support team member is not aware of a wider issue is worrying to say the least when it has been confirmed as an ongoing technical issue with EE

Re: Data gifting

Christopher_G — Wed, 22 Feb 2023 17:33:58 GMT

Does the user you are gifting to have no data remaining at all, @Oriel1? Does it let you gift data before they run out of data?

If there is a known issue, and they have identified you as being affected by it, they will pass your details over to a support team as an example and try to resolve it as soon as possible.

Chris

Re: Data gifting

Keiran75 — Wed, 22 Feb 2023 18:45:14 GMT

Thanks Suzeanne and Chris. Yes that was the issue affecting me. I called and they did it manually and have my details for support.