topic Re: Account setup error in EE app and website

Account setup error

Sean_ts — Tue, 14 Feb 2023 13:44:31 GMT

I setup a new account with EE, but accidentally setup a personal account rather than a business account which I need.
How can I change this as I need to place an order for a business phone?
I could delete the account but that doesn't seem to be an option.

Thanks
Sean

Re: Account setup error

Schockwave — Tue, 14 Feb 2023 14:45:26 GMT

Hello @Sean_ts ,

Welcome to the community,

I would suggest speaking to customer service, I am sure they will be able to sort this out for you.

Re: Account setup error

Sean_ts — Tue, 14 Feb 2023 14:48:31 GMT

Thanks for the reply. I will call this evening.

I wasn't sure if EE participate on here, but I think you are right...it needs a call.
Cheers, Sean

Re: Account setup error

Leanne_T — Tue, 14 Feb 2023 15:15:49 GMT

Let us know how you get on @Sean_ts

Leanne 🙂

Re: Account setup error

Sean_ts2 — Tue, 21 Feb 2023 10:53:28 GMT

Hi.

I eventually had to change the email address on my original account and setup a new account when my Sim arrived. Even tech support were struggling.

All sorted now and very fast service from EE

Thanks all.

Sean

Re: Account setup error

Katie_B — Tue, 21 Feb 2023 10:59:15 GMT

Thanks for coming back and letting us know @Sean_ts2.

Have a great day,

Katie

Re: Account setup error

Rozanaydenova99 — Fri, 24 Mar 2023 10:53:35 GMT

Hello

Re: Account setup error

Katie_B — Fri, 24 Mar 2023 11:02:36 GMT

Hi @Rozanaydenova99.

Welcome to the community.

Are you receiving an error when trying to set up your account?

Katie 🙂