topic Re: online chat in EE app and website

online chat

steve_brand — Mon, 20 Feb 2023 12:02:03 GMT

On the website it says "Messaging is currently unavailable. We apologise for any inconvenience caused." Why and for how long? Need to contact EE online. Unable to use either mobile phone network of landline.

Re: online chat

Schockwave — Mon, 20 Feb 2023 12:12:17 GMT

Hello @steve_brand ,

Welcome to the community,

Have you tried here?

https://ee.co.uk/contact-ee/account-billing/mobile,

If you have something like Skype, there is a free number you can ring.

Is there anything we can help you with here?

Re: online chat

steve_brand — Mon, 20 Feb 2023 16:38:01 GMT

Thanks. I'll give the website a go. Only got landline internet connection at the moment, so Skype or similar might work. Account issue. 200GB of data has disappeared over night leaving me with 0.0GB.....!

Re: online chat

Aidin — Tue, 28 Feb 2023 22:27:02 GMT

Hi I want to pay me bills after 9th march

Re: online chat

Jon_K — Wed, 01 Mar 2023 07:36:08 GMT

Hi @Aidin

Are you usually on a direct debit?

Do you know what your monthly billing date is? Will paying on the 9th make your payment late?

Jon

Re: online chat

Helen179 — Wed, 21 Jun 2023 14:42:52 GMT

Re: online chat

Leanne_T — Wed, 21 Jun 2023 14:46:48 GMT

Hi @Helen179

Do you have a query we can help you with on the community?

Leanne 🙂