topic Re: Checking my dats in EE app and website

Checking my dats

smth2 — Mon, 13 Feb 2023 08:41:12 GMT

I haven’t been able to access my account for over a week, why not?

Re: Checking my dats

Christopher_G — Mon, 13 Feb 2023 10:41:34 GMT

Hi @smth2

Do you get any error messages when you try to log in?

Chris

Re: Checking my dats

smth2 — Mon, 13 Feb 2023 13:08:22 GMT

Hi, no, just saying EE are undergoing some last minute maintenance, but it’s been saying that for over a week, so I’m unable to check my data! All it will let me do is go onto the forum! Sheila

Re: Checking my dats

Christopher_G — Mon, 13 Feb 2023 11:12:55 GMT

Could you try logging in on a different device or browser please, @smth2?

Chris

Re: Checking my dats

smth2 — Mon, 13 Feb 2023 13:08:36 GMT

Hi, I’ve just looked at EE app on my iPad and it says for utilities? Is that the one I download? Sheila

Re: Checking my dats

Christopher_G — Mon, 13 Feb 2023 11:24:20 GMT

It's called My EE, @smth2

Chris