topic Upgrade in EE app and website

Upgrade

Jess176 — Sun, 12 Feb 2023 19:00:37 GMT

Why is it telling me I'm not the account holder so I can't upgrade

Re: Upgrade

Chris_B — Sun, 12 Feb 2023 19:09:01 GMT

@Jess176 that’s because you set your EE account up as a user, not as the bill payer

Log in to your My EE > Menu > Account Settings > Tick bill payer.

Re: Upgrade

bp-01-ef6654d5- — Fri, 28 Apr 2023 14:11:38 GMT

I can't see any box to tick to say I am the bill payer - the only thing I can see is an instruction that I have to call EE to change this on 150. Is that right? I've always been the bill payer, so that's a bit irritating.

Re: Upgrade

Christopher_G — Fri, 28 Apr 2023 16:17:16 GMT

Hi @bp-01-ef6654d5-

You need to go to 'Account Settings', then 'Manage Numbers' and it's on that page. You can follow this link and log in to go straight there.

Chris