topic Re: The new My EE app in EE app and website

The new My EE app

Leanne_T — Mon, 01 Aug 2022 09:16:21 GMT

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

New Design

A brand new look and design that makes it easier to find what you need the second you log in.

EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

Re: The new My EE app

Calvinmiller76 — Thu, 11 Aug 2022 11:07:29 GMT

Just updated the app. Wot do you guys think of the new layout.

Re: The new My EE app

Jon_K — Fri, 12 Aug 2022 07:37:06 GMT

I like it, but may take some time to get used to.

What do you think, @Calvinmiller76?

Jon

Re: The new My EE app

Calvinmiller76 — Fri, 12 Aug 2022 10:18:42 GMT

I think it's ok aswell. I'm slowly working it out. Hows the weather there. Very hot here again down south 🤪

Re: The new My EE app

Jon_K — Fri, 12 Aug 2022 11:08:37 GMT

It's hot up North too, @Calvinmiller76.

I think it's hot everywhere!

Jon

Re: The new My EE app

Calvinmiller76 — Fri, 12 Aug 2022 13:07:04 GMT

I know cool. 🤪

Re: The new My EE app

Calvinmiller76 — Fri, 12 Aug 2022 13:11:42 GMT

Hello leanne_T I'm slowly working out the new app. How are you doing in this hot weather 🤪

Re: The new My EE app

Username5025 — Wed, 17 Aug 2022 11:51:24 GMT

I was on the trial for this. The early versions were pretty messy layout wise but the final version is much more user friendly.

Re: The new My EE app

j0hnh4rv3y — Fri, 19 Aug 2022 15:56:56 GMT

I can’t say I’m a fan of the New MyEE App and judging by the adverse reviews in the iOS App Store for recent updates/ downloads I don’t think I’m alone.

A big issue is the PAYG MBB Add-Ons have confusing price / time limit info between the 30 day (1 month) and 90 day (3 month) add-ons, some appearing to be both.

Also the PAYG Phone Data Add-Ons are also confusing to know if they are 7 day or 30 days.

Re: The new My EE app

Phase — Sun, 21 Aug 2022 11:32:02 GMT

It’s terrible, why have you changed what was a great app. I can’t find any of the previous features such as addons, data gifting etc. can we revert back?quickly?

Re: The new My EE app

Username5025 — Sun, 21 Aug 2022 12:02:26 GMT

It’s at the top of the first screen you land on. Mobile plan. As easy as that. Before you had to open a side menu and search there.

Re: The new My EE app

Username5025 — Sun, 21 Aug 2022 12:05:29 GMT

It’s just people giving knee jerk reactions and being too lazy to look. I’ve read the reviews and the common complaints are all there for easy access right in front of your eyes as soon as you log in.

Re: The new My EE app

-Batman- — Wed, 24 Aug 2022 16:55:02 GMT

How is this new app an improvement

Before I could go to family usage and see all my accounts and there remaining data.

Now I have to select each account separately which is annoying

Re: The new My EE app

Profile closed — Fri, 26 Aug 2022 15:37:33 GMT

The new app is ridiculously slow/laggy, it's absolutely unacceptable, I mean just scrolling lags on the new app. And before anyone claims I have a slow phone or that I should factory reset, my phone is a brand-new iPhone 13 mini, which handles literally everything else with ease thanks to the A15, yet this crappy app manages to somehow lag despite this. I feel bad for anyone with an older/slower device trying to run this app to be honest.

Re: The new My EE app

Christopher_G — Fri, 26 Aug 2022 17:36:41 GMT

Hi @Profile closed

Welcome to the community.

Have you tried deleting and redownloading the app?

Chris

Re: The new My EE app

Aimzg1986 — Fri, 26 Aug 2022 20:10:52 GMT

I hate the new app I can’t gift my data to my daughter anymore?

Re: The new My EE app

Username5025 — Fri, 26 Aug 2022 20:20:15 GMT

Top of home page. Press mobile plan. Next page you can gift data. I don’t think it’s possible to get any easier. I sometimes think people don’t even try.

Re: The new My EE app

Username5025 — Fri, 26 Aug 2022 20:22:20 GMT

Yeh I agree. Takes hours.

Re: The new My EE app

Leanne_T — Sat, 27 Aug 2022 05:44:58 GMT

Hi @Aimzg1986

Welcome to the EE Community. 🙂

Please see this great post from @Chris_B on how to gift data in the new My EE app.

Hope this helps.

Leanne.

Re: The new My EE app

Profile closed — Sat, 27 Aug 2022 11:09:21 GMT

Well I'll be damned, that actually improved things surprisingly enough! There are still a few hiccups/stutters here and there regarding smoothness/performance, but it is much better than it was before reinstalling the app.