topic Re: Myee App down? in EE app and website

Myee App down?

Advantix — Fri, 10 Feb 2023 11:21:20 GMT

Is the app down? Can't login and also cannot see info when logging into website

Re: Myee App down?

Northerner — Fri, 10 Feb 2023 13:03:44 GMT

Hi @Advantix

It seems to be ok for me.

Try restarting your device.

Thanks

Re: Myee App down?

Advantix — Fri, 10 Feb 2023 13:12:41 GMT

Seems to bevok now. Must of been a glitch

Re: Myee App down?

MarkSL — Tue, 14 Feb 2023 14:14:15 GMT

Restarting doesn't work for me - when I open the app I get a logon screen and when I log on with my correct username and password it just goes to a blank screen (see attached screenshots).

Re: Myee App down?

James_B — Tue, 14 Feb 2023 14:27:57 GMT

Hi @MarkSL,

Welcome to the EE Community. 🙂

Are there any updates available for the app?

James

Re: Myee App down?

MarkSL — Tue, 14 Feb 2023 14:45:05 GMT

No, checked that - was update on 27 January to version 5.12.0, and it was last week I noticed the issue, about 2 weeks after the update.

Re: Myee App down?

James_B — Tue, 14 Feb 2023 14:48:04 GMT

Hi @MarkSL,

Can you login successfully at id.ee.co.uk/login?

James

Re: Myee App down?

MarkSL — Tue, 14 Feb 2023 14:57:25 GMT

Yes, it's only on the app, and we have the same problem on both our Android Phones - same model (Nokia 7.1 - TA-1100) and android version 10.

Re: Myee App down?

James_B — Tue, 14 Feb 2023 15:08:37 GMT

Hi @MarkSL,

Please could you try deleting the app and reinstalling it?

Does that resolve the issue?

James

Re: Myee App down?

MarkSL — Tue, 14 Feb 2023 15:12:01 GMT

Hi, James. I did that already and it didn't resolve the issue - should I restart the phone after deleting and before reinstalling?

Re: Myee App down?

James_B — Tue, 14 Feb 2023 15:25:11 GMT

Hi @MarkSL,

As a next step, please clear the app's cache.

Go to Settings > Storage > Apps > My EE > Clear Cache.

Does that help?

James

Re: Myee App down?

MarkSL — Tue, 14 Feb 2023 15:32:07 GMT

Hi, @James_B , tried that and it doesn't help deleting cache or deleting all storage.

Re: Myee App down?

James_B — Tue, 14 Feb 2023 15:54:48 GMT

Thanks for trying @MarkSL

Please get in touch with Technical Support so the team can make sure your account is setup correctly at our end.

They'll be happy to help. 🙂

James