topic Re: Data gifting been down for days now in EE app and website

Data gifting been down for days now

craigengineerin — Sun, 05 Feb 2023 20:56:00 GMT

I have been unable to gift data for days now what is going on?

Re: Data gifting been down for days now

Greig2503 — Sun, 05 Feb 2023 19:07:34 GMT

Is anyone else getting a the below message when trying to gift data.

We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later.

2 days it has been ongoing now.

Re: Data gifting been down for days now

craigengineerin — Sun, 05 Feb 2023 20:57:02 GMT

Same here.....

Re: Data gifting been down for days now

craigengineerin — Sun, 05 Feb 2023 21:08:54 GMT

Same here....

Re: Data gifting been down for days now

Greig2503 — Sun, 05 Feb 2023 21:09:26 GMT

I have ended up sending in a complaint to EE now as contacted them through Facebook but as soon as 8pm closing time came they stopped answering. So now double complaint.

Re: Data gifting been down for days now

Lili83 — Mon, 06 Feb 2023 05:25:02 GMT

I haven’t been able to gift data from 20th jan! I’ve reinstalled the apps several times and still no joy. This is not good enough.

Re: Data gifting been down for days now

Lili83 — Mon, 06 Feb 2023 05:27:01 GMT

When will it be sorted EE?

Re: Data gifting been down for days now

Leanne_T — Mon, 06 Feb 2023 08:40:05 GMT

Morning everyone.

Have you tried using the My EE app and My EE account online?

Does the number you are gifting data to have any remaining data allowance?

Is the lead number the data is being gifted from in the UK at the moment?

Leanne 🙂

Re: Data gifting been down for days now

craigengineerin — Mon, 06 Feb 2023 08:53:06 GMT

Not working however I log in desktop or app.... I had to have ee do it manually the other day... but of course I didn't realise that ee shut down customer service in the evening so last night my daughter was without data aggggg

Re: Data gifting been down for days now

craigengineerin — Mon, 06 Feb 2023 08:54:39 GMT

Hi Leanne,

Yes to all your questions

Re: Data gifting been down for days now

Leanne_T — Mon, 06 Feb 2023 09:07:01 GMT

Hi @craigengineerin

Thanks for coming back to me.

When you spoke to our mobile care team a few days ago to manually gift the data, have they complete a support ticket to get this looked into for you?

Leanne.

Re: Data gifting been down for days now

craigengineerin — Mon, 06 Feb 2023 09:47:44 GMT

No they told me it would be sorted soon

Re: Data gifting been down for days now

craigengineerin — Mon, 06 Feb 2023 09:48:44 GMT

I did try and ring last night but they closed, I will ring now

Re: Data gifting been down for days now

craigengineerin — Mon, 06 Feb 2023 10:08:52 GMT

Not sure what caused it but all working now... after help from customer support...phew

Re: Data gifting been down for days now

Leanne_T — Mon, 06 Feb 2023 10:19:43 GMT

Thanks for letting me know @craigengineerin

Leanne 🙂

Re: Data gifting been down for days now

Dawny7 — Tue, 07 Feb 2023 00:10:56 GMT

EE needs to sort this ASAP you are leaving people without data!! A message from EE to all customers would be nice !! Sort it out !!!!😡

Re: Data gifting been down for days now

Tamalyn11 — Tue, 07 Feb 2023 09:22:17 GMT

Trying to gift data now from app, my partner has no data, he is in the UK and yes I have full unlimited data. Account is not in arrears. It just says data gifting failed!!

Re: Data gifting been down for days now

Laws10- — Tue, 07 Feb 2023 22:05:04 GMT

It's the same for me no data gifting, tried reinstalling the app couple of times now and still the same. Its annoying as need it for work.

Re: Data gifting been down for days now

James_B — Wed, 08 Feb 2023 10:23:29 GMT

Hi @Laws10-,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems gifting data. Please get in touch with Customer Care and a member of the team will be happy to move some data manually for you.

Thanks

James

Re: Data gifting been down for days now

Fraser_Mcconnel — Sat, 29 Apr 2023 19:20:41 GMT

Hi James,

Thats great when the phones are open but they have just shut and left my family without a decent internet connection in the caravan because the App and online login isn't working. As others have said this isn't good enough, I pay £100 just on Sim contracts per month and expect a level of service. The basics should be easy, never had this issue with Sky and they rolled my data over each month...