topic Re: Failed payment twice with different banks in EE app and website

Failed payment twice with different banks

Mashmister — Thu, 26 Jan 2023 00:18:30 GMT

I’ve tried to pay my bill with two different accounts through the app/website and both times it has taken my money and the website has said error. This happened at my last bill and EE told me it was my banks fault. This plainly is not my banks fault. On top of that I had a £50 extra charge with no explanation that was apparently outstanding but I never had any notification that EE wanted £50 on top of my £12 bill. I’m now down £114 with no bill having been paid. Sort it out. I’m going to have a missed payment because your system doesn’t work.

Re: Failed payment twice with different banks

Christopher_G — Thu, 26 Jan 2023 08:05:18 GMT

Hi @Mashmister

Welcome to the community.

I'm not aware of any problems like this with our payment systems as a whole. It could be an issue that's specific with your account though. I would recommend calling to speak to our Mobile Care team so they can look into this for you.

Chris

Re: Failed payment twice with different banks

wood9 — Sun, 05 Feb 2023 14:12:50 GMT

I to have made a payment that has gone out of my bank account and EE are saying to they haven't received it and have suspended my account. Total joke

Re: Failed payment twice with different banks

Leanne_T — Mon, 06 Feb 2023 07:44:27 GMT

Hi @wood9

I am very sorry to hear this has happened.

Please call us on 0800 079 8586 and the team will get this looked into for you.

Thanks.

Leanne.