topic Re: Please help in EE app and website

Please help

Bionic69 — Sat, 04 Feb 2023 02:49:51 GMT

Hi I wondered if anyone could help please 🙏? I was trying to show a friend earlier on my EE but couldn’t find what I was looking for . I was looking for the bit where it shows what phone you’re using . I was trying to explain to him that EE know what phone you’re using . I know I’m not going silly as before it showed up I was using a iPhone 11 & there was a picture of the phone with all my details then I changed to a Samsung & it showed that phone but damned if I can find it now to show my friend ! If anyone could point me in the right direction that would be so much appreciated. thankyou 👍

Re: Please help

Katie_B — Sat, 04 Feb 2023 10:35:28 GMT

Good morning @Bionic69.

This information definitely used to be within the app, however, with the new updated app I am also unable to locate this.

I will see if I can get the location of this confirmed from another department.

Katie

Re: Please help

Chris_B — Sat, 04 Feb 2023 11:11:00 GMT

@Bionic69 @Katie_B I can not find it also, It was there before the last update but this feature wasn’t perfect as it didn’t always update when you got a new device a some users reported it never updated. I myself never had an issue with any of the devices on my app and it always showed the correct device for all devices on my account.

Re: Please help

Katie_B — Sat, 04 Feb 2023 11:12:28 GMT

Thanks for checking @Chris_B, that's really helpful.

I'll see if I can get some more information on this.

Katie 🙂

Re: Please help

Chris_B — Sat, 04 Feb 2023 12:13:57 GMT

@Bionic69 @Katie_B If you login to your online account and go to Account settings it still does show the device

https://myaccount.ee.co.uk/app/dashboard-paym

Re: Please help

Katie_B — Sat, 04 Feb 2023 12:19:56 GMT

Great find @Chris_B.

I'll let yous know once I hear back from the relevant team.

Thanks again,

Katie

Re: Please help

Schockwave — Sat, 04 Feb 2023 17:20:48 GMT

@Bionic69 , @Katie_B , @Chris_B , have just checked as well, same here, although it did not bother me, but noticed that by logging online via the website, the watch does not show it just says unknown device.

Re: Please help

Katie_B — Sun, 05 Feb 2023 07:59:39 GMT

Thank you @Schockwave.

As soon as I have some confirmation I will pop back and let you all know.

Katie 🙂

Re: Please help

Bionic69 — Sun, 05 Feb 2023 14:01:54 GMT

Hi Katie thank you so much for trying to help me it is so much appreciated as I know it’s not a major thing I asked about I still appreciate the effort you made thank you 😊

Re: Please help

Bionic69 — Sun, 05 Feb 2023 14:05:29 GMT

Hi Chris thank you so much for trying to help as I said to Katie it’s really appreciated thank you unfortunately even with the help of your link I was unable to find it . But even with a question as minor as mine I’m grateful for your help .. thank you

Re: Please help

Bionic69 — Sun, 05 Feb 2023 14:10:39 GMT

@Katie_B @Chris_B @Schockwave Thank you all guys for your help it really is appreciated you took your time to try & help me as it’s such a minor question. I’ll show my friend your replies then he might believe me lol