topic Re: Am I logged in or not? in EE app and website

Am I logged in or not?

mahoon — Thu, 02 Feb 2023 12:00:09 GMT

I log in. I go to upgrades, it tells me the system can't log me in. Erm, c'mon, I'm already in!

Leanne_T — Thu, 02 Feb 2023 13:21:25 GMT

Thanks for coming to the community.

Could you try clearing cookies and cache and opening a new web browser, do you get the same error message when you select upgrades on the EE Shop?

Thanks 🙂

Leanne.

mahoon — Thu, 02 Feb 2023 14:07:04 GMT

Tried on different browser - Edge - same result.

Leanne_T — Thu, 02 Feb 2023 14:10:12 GMT

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.