topic Re: Unable to access account in EE app and website

Unable to access account

hays127 — Wed, 01 Feb 2023 18:40:09 GMT

I am having trouble accessing my account each time I try to login it says my details are wrong and when I request forgotten details I don’t receive an email (I’ve checked my junk folder) I am needing to revalidate my details

Re: Unable to access account

XRaySpeX — Wed, 01 Feb 2023 18:45:13 GMT

@hays127 : Are you on contract or PAYG? Is it a mobile or BB plan?

Re: Unable to access account

hays127 — Wed, 01 Feb 2023 19:36:44 GMT

I am on contract and it’s a mobile account

Re: Unable to access account

Katie_B — Thu, 02 Feb 2023 08:07:56 GMT

Thanks for confirming @hays127.

I would recommend giving us a call and our customer care team will be able to help further.

Katie