topic Re: My ee account in EE app and website

My ee account

Keelykohen2017 — Fri, 27 Jan 2023 22:20:05 GMT

Ive just purchased the nrw samsung watch on pay monthly and im trying to set up my ee account. But i dont have a mobile number or broadbandaccount number to set up. Does this mean im unable to see my monthly bills ect.

Re: My ee account

XRaySpeX — Fri, 27 Jan 2023 23:58:31 GMT

You must have had an EE mobile phone or SIM contract to have been able to purchase a watch from EE.

Re: My ee account

Keelykohen2017 — Sun, 29 Jan 2023 07:52:56 GMT

I havent. They still let me purchase one. Im with three network for mobile sim

Re: My ee account

Christopher_G — Sun, 29 Jan 2023 07:57:36 GMT

Which Samsung Watch do you have, @Keelykohen2017? You definitely don't have another pay monthly number on the same account?

Chris

Re: My ee account

Keelykohen2017 — Sun, 29 Jan 2023 09:42:02 GMT

Samsung watch5 and nope definitely not because i was going to take a sim contract out but they said i didnt have to because i wouldnt have used it even if i did

Re: My ee account

Christopher_G — Sun, 29 Jan 2023 10:04:55 GMT

That's unusual, @Keelykohen2017. Usually you have to have one.

I would suggest speaking to our Mobile Care team so they can help you get set up.

Chris