topic Re: Account closing in EE app and website

Account closing

Scottblacklaw — Wed, 25 Jan 2023 05:51:40 GMT

Hi there on my app it says my account is closing and I’m wondering why, I still use my account and need to stop it from closing

Christopher_G — Wed, 25 Jan 2023 08:05:49 GMT

Welcome to the community.

Are you on contract or pay as you go? What does the message say exactly?

Chris

Scottblacklaw — Wed, 25 Jan 2023 08:15:09 GMT

Yes I’m on a contract Chris, this is what comes up when i go to look on my ee

Christopher_G — Wed, 25 Jan 2023 08:17:02 GMT

I think it's more than likely a mistake, if you haven't requested to cancel, @Scottblacklaw.

I would definitely recommend calling 150 to double check though.

Chris

Scottblacklaw — Wed, 25 Jan 2023 08:26:26 GMT

As I’m in Thailand it’s not letting me phone them, I’m over here on holiday

XRaySpeX — Wed, 25 Jan 2023 08:42:49 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.