topic Re: New to EE and help with accounts in EE app and website

New to EE and help with accounts

Igor81 — Sat, 21 Jan 2023 09:00:40 GMT

Hi all , we are new to EE , just set up the account but what happened is , my number is a one account number and the other 3 numbers for my family are added as a separate account number. I've just added a new number under my account section and it all moved to a different account number , would I be able to assign all number just under one account please ?

All numbers were added to the EE contract at the same time.

Thank you.

Re: New to EE and help with accounts

James_B — Sat, 21 Jan 2023 11:26:47 GMT

Hi @Igor81,

Welcome to the EE Community. 🙂

Do you have two separate direct debits or are all the phones billed together?

James

Re: New to EE and help with accounts

Igor81 — Sat, 21 Jan 2023 11:29:52 GMT

Hi , it should be all on the same direct debit. I have placed order for all
4 sim cards on Thursday over the phone at same time and sim cards were
delivered on Friday.

Re: New to EE and help with accounts

James_B — Sat, 21 Jan 2023 11:31:56 GMT

Hi @Igor81,

If you ordered them at the same time, they should all be on the same account.

Our Customer Care Team will be happy to check if you get in touch.

James