topic Re: Different numbers in EE app and website

Different numbers

Ak7109 — Thu, 19 Jan 2023 08:08:26 GMT

I cannot select the right number to buy an add-on or see the information. I have 3 numbers registered in my account.

how can ee manage to mess up a perfectly working app with the recent updates?

Re: Different numbers

Katie_B — Thu, 19 Jan 2023 09:39:47 GMT

Good morning @Ak7109.

Welcome back to the community.

When you log in to the app on the main screen do you see the drop down under change product?

If yes, what happens when you try select another number on your account.

Katie

Re: Different numbers

Ak7109 — Thu, 19 Jan 2023 13:19:19 GMT

Thanksn for the reply.

The app shows the numbers, but when I try to buy the add-on and I am directed to the page to do the payment, there is only one number available (the first I added to the account). Actually, you can very easily end up paying for the wrong number if you are not careful.

Re: Different numbers

Katie_B — Thu, 19 Jan 2023 14:26:54 GMT

Hi @Ak7109.

Thanks for getting back to me.

Is this the same via My EE Online?

Katie 🙂

Re: Different numbers

XRaySpeX — Thu, 19 Jan 2023 15:38:15 GMT

In your online MyEE from the Menu click on the "Switch A/c" drop-down & choose the a/c no., not mobile no., you want. If you don't know the a/c no. cycle thro' them until you find the 1 you want, where you can confirm the mobile no. you want from A/c Settings > Manage Numbers.

Re: Different numbers

Ak7109 — Sat, 21 Jan 2023 10:48:32 GMT

Thanks all

it is shown now, not sure what I did at the end

Re: Different numbers

XRaySpeX — Sat, 21 Jan 2023 10:54:55 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.